Package prices quoted are based on prevailing air fares, fuel surcharges, airport taxes, hotel prices, land costs and rates of exchange. The Company reserves the right to adjust package prices in accordance with increases as well as any seasonal adjustments and currency fluctuations.
Once hotel reservations have been confirmed, the Company reserves the right to substitute hotels with others of a similar or higher category at no additional cost to the client, even after departure from South Africa. Hotels reserve the right to close restaurants and facilities due to operational reasons and seasonality, without prior notice. All facilities and amenities are subject to change at any hotel without prior notice. Certain sports and facilities mentioned may have age restrictions and additional charges may apply.
The Company will endeavour to comply with special requests; however, the Company cannot guarantee that these requests will be met. No request can be implemented unless stated in writing to the Company.
Group and FIT (free independent traveller) inclusions differ. Package prices quoted do not include airport taxes and fuel surcharges and these costs are listed separately. Any additional surcharges levied by the airlines, costs of obtaining visas, re-entry permits, vaccinations, passports or any other travel related documentation, telephone calls, laundry, entertainment arrangements not shown in the brochure, meals, beverages and excursions (unless specified), or any other item of a personal nature, are not included in the package. Package inclusions are strictly as per the final confirmation and it is the clients' duty to familiarise themselves with such confirmation before departure.
On confirmation of the booking, please complete the e-booking form which is the acceptance of the Company’s terms and conditions. A non-refundable deposit of between 20% and 40% of the total package price is payable within 72 hours of confirmation of the reservation. In addition, the total cost of air tickets, airport taxes and fuel levies, must be paid by the due date stipulated by the airline. The balance owing on the invoice must be paid eight weeks prior to departure or, alternatively, as per the date stated on the confirmation. The Company reserves the right to cancel any reservation for which the total package price has not been paid by due date, in which event the deposit will be forfeited to the Company. The Company guarantees the price of land arrangements once full payment is received, except where subsequent increases are beyond the control of the Company. Airfares, airport taxes and fuel surcharges are subject to the prices, ticket time limits and conditions quoted by the airlines and cannot be guaranteed by the Company. The Company is an intermediary and acts on behalf of its principals and cannot be held liable for any increases, cancellations or changes effected by these principals. These principals have their own terms and conditions which will apply to the client and such conditions will prevail.
The Company will accept payment for all arrangements in cash; electronic funds transfer (EFT) or credit card. For payment by credit card the Company offers an online credit card payment facility to Visa, MasterCard, American Express and Diners credit card holders via a 3D secured site. Certain international cards are not compatible with this site.
In the event of the client cancelling a reservation for any reason, such cancellation must be made in writing and in such instances cancellation charges plus 15% VAT will be levied in accordance with the maximum charges that can be imposed. From time of booking up to eight weeks prior to departure, the deposit is forfeited. Cancellation fees for Villa bookings and travel during peak periods, being Christmas, New Year and Easter but not limited to these periods only, will be more stringent. Cancellation fees as per below:
Cancellation fees apply to air tickets, and selected airport taxes and fuel surcharges once air tickets are issued. The cancellation fees vary from 25% to 100% dependent on the air ticket issued, plus 15% VAT. Many airline offers are accompanied by strict terms and conditions. Airlines are non-negotiable post ticket issuance.
Amendments to confirmed land reservations will be processed at a fee of R200 (including VAT) per person for each alteration made to the booking after the initial reservation is made. If notice of amendments is received within eight weeks of departure, cancellation fees as per point 7 may be levied. Administration charges will be levied on all documentation/vouchers submitted for reissue or refund. Changes to air tickets, once they have been issued, constitute an amendment fee if the airline permits such a condition together with an administration fee. Guaranteed departures and most discounted airfares may not be amended once payment is received.
No refunds will be made for no-shows (clients who have booked and paid for services for a specific date and do not show or amend within 24 hours of departure date), or any unused services irrespective of whether they form part of the basic inclusive package price, or whether they are in respect of pre-booked optional arrangements.
The Company does not hold itself responsible for any delays prior to departure nor during travel to any hotel/resort mentioned in this brochure whether brought about by technical difficulties, strikes, political unrest, weather conditions, force majeure, airline schedule or time changes, rescheduling or any other circumstances whatsoever, whether foreseen or unforeseen. The Company will, however, endeavour but will not be obliged to assist clients during these periods and it is understood that any expenses relating to these unscheduled extensions (e.g. hotels, meals, beverages, airfares, telephone calls, etc.) will be for the client's account.
Documentation is only prepared on receipt of a booking form and full and final payment has been cleared through the Company's bank account. As per IATA (International Air Transport Association) ruling, airlines require the name on an air ticket to be exactly as per the passport name. Travel documents will be issued as per the booking form's first name and surname. All clients will be personally and solely responsible for ensuring that they are in possession of the correct documentation prior to their departure.
The Company reserves the right to cancel the client's travel arrangements prior to departure, in which event the entire package price paid by the client will be refunded without prejudice and any further obligation on the part of the Company. While every effort is made to keep to all itineraries, the Company reserves the right to make any changes for the client's convenience. The duration of the travel package may have to be extended or curtailed owing to unforeseen changes in transport schedules. Any resultant expense will be borne by the client, and any saving refunded.
Special offers booked by Beachcomber Tours South Africa are offered to the South African and African markets only and offers may not be combinable with any other markets.
The responsibility to obtain correct, current and valid passports and passport requirements, visas, vaccinations and re-entry permits where required, is that of the client alone. Clients travelling with children under 18 years old must be familiar with the SA Immigration Regulations that came into effect on 01 June 2015. The Company will not be held responsible or liable for any consequence of any nature arising from the client failing to ensure that he/she has complied with all such requirements.
Travel insurance is essential. We strongly advise clients to at least take out travel insurance against cancellation, curtailment, illness, loss of baggage, personal accident, personal liability and default at the time of booking among other possibilities. Insurance policies must always cover full vacation periods.
The Company makes every effort to ensure that all arrangements and services connected with your travel arrangements will be carried out as specified in the most efficient and effective way possible. However, being intermediaries, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. It is the client's responsibility to satisfy themselves with any local laws, terms and conditions and applicable insurance options, if any, for any facilities used or hired.
The Company acts as an agent only in producing and booking the various travel arrangements featured in this brochure, and on condition that it shall not be liable for any loss, damage, injury, accident, delay or any other irregularity that may be occasioned by the hotel and any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying clients, carrying out the arrangements of travel, or otherwise in connection therewith.
The airline concerned is not to be held responsible for any act, omission or event during the time the clients are not aboard its aircraft. The client ticket in use by the airline, when issued, shall constitute the sole contract between the airline and the client. E-tickets (electronic air tickets) do not carry the terms and conditions but should a client require these, the contracts may be found on the website of each airline.
Please refer to the relevant airline for baggage allowance and restrictions. Clients are reminded that they are responsible for reconfirmation of flights more than 72 hours prior to departure and to ensure that the airline has had no schedule or time changes. Failure to do so may result in the cancellation of a flight reservation by the airline. Airlines will do all possible to satisfy seat requests. Seating is not guaranteed due to operational and safety requirements. A fee is charged for selected seats and booking classes, please familiarise yourself with the airline terms and conditions on the airline website prior to the purchase of airline seats. Any medical and wheelchair requests must be confirmed by the airline prior to the airline ticket being issued. Air ticket itineraries consisting of more than one flight sector may not be used out of sequence or to 'skip' one flight sector, as this will void the entire balance of the journey/itinerary.
The Company is not responsible for overbooking by airlines resulting in clients being denied boarding. It is the airline's responsibility to re-route clients on alternative routes at the airline's expense, provided clients check in on time.
Clients need to advise the Company in writing should upgraded transfers be required due to additional baggage or sporting equipment being transported. Upgraded transfers will be at an additional cost to the client. Standard transfers cannot accommodate infant/baby or booster seats. If these seats are required, the request must be made in writing to the Company and private transfers will be booked at additional costs to the client. The Company must be advised if clients are arriving with car seats.
Each provider permits different baggage and sporting allowances. It is the client's responsibility to ensure that their baggage and sporting allowance falls into the provider's acceptance policy. The Company will not be responsible for any additional costs incurred if these requirements are not met.
If clients intend to drive a rental car, a valid South African driver's licence is accepted; alternatively, an international driver's licence is required. Drivers must be 21 years old in order to hire a car. The car hire terms and conditions shall constitute the sole contract between the car hire company and the client.
The Company cannot be held responsible for any charges that appear on a client's credit card, nor accept responsibility for having any of these charges reversed or corrected upon the client's return to South Africa.
The Company requires that all foreign payments that are made on behalf of the client must be deducted from the client's foreign exchange allowance. A currency declaration to this effect must be lodged before final documentation can be released.
Beachcomber Tours is a registered member of ASATA (Association of Southern African Travel Agents).
These Terms and Conditions shall be governed by the laws of the Republic of South Africa.
The Website www.beachcomberonline.co.za sells Mauritius and Seychells holiday packages online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the package/s placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
All online credit card payments are processed by the Wirecard Internet Payment Gateway. Card Holders may go to www.wirecard.co.za to view Wirecard security policy.
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.